• 01877 640 32 79
  • 01877 640 32 79
  • tulum@easywayrentacar.com
  • easyway@easywayrentacar.com
  • COBA SOUTH AVENUE COLONIA CENTER
  • TULUM QUINTANA ROO CP: 77560

FAQS

Where is your Tulum office located?

A: Our Tulum office is located right on Avenida Tulum (Main Avenue = 307 Federal Road), MZA. 7, Lote 10, entre Calle Géminis, Libra Norte y, Tulum, Quintana Roo; next to las Cazuelas taqueria. .

What time do you open and close at your Tulum office?

A: Easy Way Cancun Car Rental Office open 7 days a week from 7:00am to 08:00pm, We can deliver (or pick up) the car at in your Hotel at any time. A extra charge might apply. For any emergency you can call from anywhere in Mexico (24 hours): 01 800 3279 929 (01 800 EASY WAY).

When I return to Easy Way Tulum Car Rental, do you offer a shuttle back to our Hotel?

A: Yes, We offer a shuttle service back to your Hotel (a charge might apply).

Do you deliver cars at any Hotel in Tulum or in the Riviera Maya?

A: We can deliver the car in your Hotel (a Charge might apply according to the Hotel, the type of car and numbers of rental days.

Can you deliver the vehicle to me in another City in Mexico, if the vehicle is going to be returned in Tulum?

A: We can deliver your vehicle any where in Yucatan, Campeche or Quintana Roo. A charge might apply.

Can I drop off the car at Cancun International Airport?

A: Yes, You can return the car at the airport. A drop off charge might apply.

If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?

A: Yes, You can return the car at the Cancun International Airport in closing hours. You will have to inform Us the time when You will meet one of the members of our staff (at the Airport). This person will give You back your credit card voucher or cash deposit after complete paperwork and review the proper vehicle operation

What are your requirements to rent a car?

A: Our requirements are:
- Renter must be 25 years old.
- A valid driver's license issued in your State or Country is acceptable as well as International licenses.
- A major credit card (Visa or Master Card).
- A passport (if you are from a foreign country).

If I'm under 25 years old, do I need to pay an under-age fee? How much is it?

A: If you are under 25 years old, you have to pay the under-age fee of $15.00 USD per day.

What forms of payment do You accept?

A: In our office (Easy Way Tulum Car Rental) you can pay cash, credit card (Visa or Master Card), or debit card (Visa Electron).

Can I use another person’s credit card for renting a vehicle?

A: Yes, but the card holder must present themselves with proper ID to sign the rental contract.

Can I return the car in another City (Drop-Off)?

A: An extra fee is usually charged if a car is returned to a different location than where it was picked up. This fee varies on location (between $ .25 to $.50 USD x kilometer).

Can I take the car outside Mexico and drop it off in another Country (Belize or Guatemala)?

A: Unfortunately, our cars can only go to Belize and dropping off in any of available locations(Cancun, Campeche or Quintana Roo)

How are rentals priced?

A: All rental rates are based on a 24 hour period.
Beware of the 24 Hour Clock. This means if you rent your car on Wednesday and return it on Thursday, you are charged for one day only if you return it within 24 hrs. You are usually charged for 2 days if you return it more than 27-28 hrs. after picking the car up. The policy is that an hourly rate (extra hours) is charged for the first 4 hrs. after 24 hrs.
Returning the car after the hourly rate period means a whole extra day is charged. Car Rental Cancun Airport

Are additional drivers permitted?

A: Yes, one to many additional driver are allowed. Additional driver must meet the same age and driver license requirement and be present at the time of rental.($3.00 USD extra + tax per day per each additional driver).

Do You offer accessories with your rentals?

A: We do have accessories that can be rented with the vehicles. The accessories are a baby seat and GPS. Child Safety & Infant Seats are Usually Available: Since there may be limited availability or these you should reserve these well in advance. They are usually $7.00 US per day to rent.

What happened If I reserve with Weekly Rates Rather than Daily rates and I return the car earlier?

A: It is always better to stick with the dates and time period you have reserved. You will be penalized for returning it early. We recalculate your rate based on current daily rates, which may be much higher than when you reserved. Some extra charges will apply in cancellations during high season "periods" (Christmas, New Year, Eastern and July and August).

If I rent a vehicle by the month can I get a good price?

A: Yes, We do. Actually we offer affordable rates for short term and long term period.

What type of taxes am I being charge for?

A: There is only one type of tax You will be charged> 16% VAT (I.V.A.).

Do I have to pay Airport Tax & Airport Surcharges, If I take the car at the airport?

A: We don't charge any airport tax or surcharges when we deliver the car to the airport. The Car rentals Companies located are the Cancun airport will charge You an additional "airport tax" that can increase your overall bill substantially.

Can I let someone else Drive the Rental Car?

A: You will need to list additional drivers on your contract at the time of pick up. If someone else drives the car without the rental car agency's permission your contract maybe voided for protection and even claims against your personal insurance coverage.

Can I check out the condition of your Car?

A: It's a good idea to get out and inspect the vehicle with the attendant for scratches, dents or other damage before you take off. Any damage or unusual dents or scratches should be noted on the contract before you leave the lot. Go back to the Easy Way Cancun Car rental if need be to have this acknowledged in writing.

Is off-roading permitted?

A: No, no matter which vehicle is rented, all renters must agree that they will not use the vehicle for off-roading, racetrack, or illegal purposes.

Is there and additional charge for fuel?

A: Fuel must be brought back the same way it was given to You. Be sure and fill your car up before you return your car. In case You did not return the car with the same way it was given to You, We will charge You the double of the average market price of fuel. Please don't forget it.

Do You have AAA, Travel Agencies, Airlines or Airport employee's discounts?

A: Yes, We offer discounts to members of any of these associations.

What if I need to cancel my reservation?

A: We must be notified at least 72 hours prior to the scheduled delivery time in order to avoid being charged up to one day's rental fee.

Is smoking permitted in the vehicles?

A: No, for the pleasure of all future renters, we do not allow smoking in our vehicles. A cleaning charge may apply if policy is violated.

What happens if I'm involved in a traffic accident?

A: First, seek medical attention if needed. Secondly, call to our office to help you in the way. It's important do not make any accord until our specialists will be with you. We have a 24 hours assistance number in Easy Way Cancun Car Rental: (998)1 692688

What should I do if my vehicle breaks down?

A: It is unlikely since all our vehicles are new models. You simply call the phone number provided with the vehicle and help is on the way.